Reminder: Account Security

In the Albion Online chat, on Discord, or on streaming services like Twitch, you may encounter ads for websites offering giveaways, bots, hacks, and other offers. We would like to remind our players that these are PHISHING WEBSITES, designed to steal your account (and personal) information, and should be avoided.

Such fraudulent sites usually advertise one or more of the following:

• Free giveaways or other gifts
• A free trial of a service - usually bots, radars, or other tools
• Money-making schemes
• Free Gold/Silver/items by joining their Discord or other platforms

These websites function by impersonating the official Albion Online website and encouraging players to login, enter personal information, or download software, thus providing access to their Albion Online account credentials. Pay close attention to any website links you encounter: our only official website is albiononline.com. Any other website is third-party and you should not share your account credentials or personal information there.

On Twitch or other streaming platforms you may also encounter fraudulent broadcasts offering giveaways. These are generally new Twitch accounts streaming prerecorded or rebroadcast content, and have no description besides a link advertising a giveaway.

We take such scams very seriously and ban any accounts involved in such activities whenever we encounter them. Here are some further precautions you can take to keep your account secure:

• Always carefully check website URLs to ensure you are not logged into a malicious site that is posing as an official website.
• Use a strong, unique password.
• Do not use the same password for your email account and your other online accounts. If one account is compromised in such a case, all accounts are at risk of being breached.
• If you think your account has been compromised, contact support@albiononline.com immediately to prevent further harm and receive help reclaiming your account.
• Make use of security measures offered by your email provider, such as 2-Factor Authentication, for additional protection.
• Check your Albion Online verified devices in your account settings and deauthorize unrecognized devices or devices that are no longer in use.
• If you receive a message from a fraudster posting a suspicious website, report them to us immediately – use the in-game report tool if you see them advertising in the chat. (Right-click their name in chat and then click "Report". State phishing / advertising of bots / hacks / RMT as the reason).
• Lastly, share this article and security suggestions with your friends and guildmates.

In addition, we would like to restate our policy on Real Money Transactions (RMT), which are expressly prohibited for their harmful effects on the game’s economy and fairness. The Albion Online Terms and Conditions state:

“Users are prohibited from selling, purchasing, renting, leasing, offering, accepting, disseminating or copying Virtual Benefits, including Virtual Currency, within and/or outside the Game - in whatever form – to/from third parties unless expressly permitted by these Terms and Conditions or the Game Rules.”

As many phishing sites promise ingame rewards, we would like to remind our players that such promises violate the game rules, and accounts found offering or accepting them will be banned. If you have evidence of RMT or are worried you are the victim of a scam, please contact support@albiononline.com with details.

Thanks for reading, and make sure to keep your Albion Online account secure for your own and everyone else’s benefit!